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FAQ's

Do your prices include delivery?

No. There are too many variables to include freight in our prices - volume, weight, location, service (air, road, next day etc).
We are happy to provide a freight quotation upon request.

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Can I see how my logo will look on a product?

Yes. Once you have confirmed your order we create a visual showing logo size, position, colours etc for your approval. We do not proceed to production without your approval of this.

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What's the fastest turnaround time you can deliver?

Different products require different amounts of time depending on where the source stock originates and what decoration method is required. The secret is to make your timing needs clear when make your initial enquiry. That way we can make sure we respond to your enquiry as speedily as necessary and offer the best advice to ensure your needs are met.
We NEVER promise anything that cannot be accomplished. If we say 'yes' then it will be done! We do not believe there are other suppliers out there who can do stuff quicker than us!

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What's new? I want something that's never been seen before!

The team at PMS are continually on the lookout for new and dynamic ways for our clients to promote their brand and our suppliers from around the globe are too. Our combined resources provide a constant stream of dynamic products so we are well positioned to deliver something unique for you! Just pick up the phone and tell us what it is you need to achieve and let us get to work!

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Can you deliver to multiple locations? Nationwide?

Of course! Not just nationwide but internationally too. Our relationships with carriers and agents have been developed over twenty years so we know how to get your goods to wherever you need them quickly, safely and cost effectively. We're able to count, pack and prepare product in our secure warehouse too so if you are running a promotion across multiple locations then you should make full use of our distribution expertise and save a lot of headaches!

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My brand colours are critical. Can you match them accurately?

Yes! PMS have been delivering accurate brand management across a broad range of services for a long long time. We know what needs to be done to ensure your logo is correct whether it is being digitally printed, electronically transmitted, offset printed, embroidered, screenprinted, pad printed, vinyl cut or via any other production technique.
Various methods require a different approach and we have the experience to ensure your logo is correct. Every time.

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Do your prices include GST?

No. You will need to add 10% GST to our quoted prices unless you are ordering from outside Australia or if your order is exclusively for export.

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